Nalam wrote: “No, you simply cannot leave behind a passenger’s motorized wheelchair halfway across the world just because you *think* the batteries haven’t been disconnected. The least you could do was to contact the passenger before the flight took off and at least confirm. Fortunately, you know, the passenger didn’t die an untimely death yet. That motorized wheelchair is the only way I travel from Point A to Point B. It is more than a person’s legs for me. Do you leave behind your aircraft’s landing gear because it didn’t clear security? Try to use some empathy before you take such decisions next time.” Air India has clearly lost a massive chunk of whatever little business they still had to themselves and this incident all over again raises the issue of lack of sensitivity towards the differently-abled in our country.